Creating customer value
Customer value is the value that a customer experiences when he purchases a product or a service. Unfortunately this experience is not always as good as it could be. This may occur when the customer’s needs are not completely clear or when the customer’s needs have changed in the course of time, or when the customer process is overshadowed by internal-oriented activities.
Finavista helps organisations develop a vision for customer-oriented operation, identify the customer’s needs and implementValue Streams: processes and services that are primarily meant to create added value for your customers.